Frequently Asked Questions
For The Ordinary customers, the sections below set out frequently asked shopping questions.
Details from The Ordinary on return shipping
The following return shipping guidance applies to the The Ordinary storefront at theardinary.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
delivery timing at The Ordinary
Customers using theardinary.shop can rely on the following The Ordinary guidance about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
Our approach at The Ordinary to products
The following products guidance applies to the The Ordinary storefront at theardinary.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.
Our approach at The Ordinary to shipping cost
This shipping cost section covers orders and visits through theardinary.shop for The Ordinary. Do you offer free shipping?
Yes. Standard delivery within the United States is free.
How The Ordinary handles payment methods
The following payment methods guidance applies to the The Ordinary storefront at theardinary.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
What The Ordinary customers should know about contact options
The Ordinary publishes this contact options guidance for customers using theardinary.shop. How can I contact you?
Email Support@Theardinary.shop, call 6512734701, or write to 5 Bailey Ave, Montpelier, Vermont, 05602, United States.
How The Ordinary handles tracking
For The Ordinary customers at theardinary.shop, this section explains tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.
Our approach at The Ordinary to refund timing
The Ordinary publishes this refund timing guidance for customers using theardinary.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
The Ordinary: returns and exchanges
For The Ordinary customers at theardinary.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theardinary.shop
Phone: 6512734701
Physical address: 5 Bailey Ave, Montpelier, Vermont, 05602, United States