Shipping Policy
The Ordinary organizes its rules on processing, delivery, and tracking in the following sections.
The Ordinary: returns after delivery
This returns after delivery section covers orders and visits through theardinary.shop for The Ordinary. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.
Our approach at The Ordinary to delivery issues
The Ordinary publishes this delivery issues guidance for customers using theardinary.shop. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theardinary.shop or 6512734701. We will work with the carrier and provide an appropriate resolution under our Refund Policy.
How The Ordinary handles processing and transit
For The Ordinary customers at theardinary.shop, this section explains processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
How The Ordinary handles tracking and addresses
For The Ordinary customers at theardinary.shop, this section explains tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
What The Ordinary customers should know about delivery area
This delivery area section covers orders and visits through theardinary.shop for The Ordinary. Orders can be shipped only to addresses within the United States. Standard shipping is free.
Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theardinary.shop
Phone: 6512734701
Physical address: 5 Bailey Ave, Montpelier, Vermont, 05602, United States